GBS Careers Corner: Frank Schüler on generating pride, resilience and belonging in your shared service centre

Mar 6, 2023

In this episode of GBS Careers Corner we are joined by Dr Frank Schühler. Frank is the Managing Director for DHL Global Forwarding‘s, Global Service Center which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics.  The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots operated by a Virtual Delivery Center based in Chennai.  He has a wealth of experience in leadership, digital transformation and finance.

In this episode we discuss Frank's career path from military service to Global GBS Lead, focusing in on his advice on:

• Gaining international experience
• Use shared services reputation as an underdog to generate pride, energy, belonging and comradeship within your team
• Translating technology into tangible business benefits