Feb 26, 2018

Peter Csucska, the General Manager Business Services Lexmark joins us from SSOW where he shares that his top priority is "challenging the way we work.” He’s pretty confident that the organization’s GBS model is robust. When it works well though, a level of comfort drifts in, and so Peter says at points “we got...

Feb 19, 2018

The Director of Contact Center for Global Services for Johnson & Johnson Katerina Vranovska joins us from Shared Services Eastern Europe in Budapest where she shares that her function was once internally facing and now she services external clients. Based in Prague, the organization is in the process of building a...

Feb 12, 2018

Viral Chhaya joins us from SSOW where he shares his history. After initially deciding not to be an engineer, Viral eventually wound up with a six sigma black belt when he landed a job with Jack Welch’s GE. He notes that when he joined the organization it was like university all over again as only the best and...

Feb 5, 2018

A bit of a troubadour early on, Melissa Leon joins us and shares that she loved the idea of driving across the country and stopping in at a TGIFriday’s along the way and waitressing that night. When off the road, Melissa took a job as a teller which along with a degree in hospitality, led to a finance job in...