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Jul 17, 2017

Andrew Parris joins us from SSOW and discusses improving shared services, removing waste and automating activities. The corner has been turned in terms of automation. Andrew and the team did a feasibility study and determined that it was in fact viable in the organization. While yes, RPA is on the map, the focus is also on leveraging the systems they have in place. Andrew shares that getting commitment from senior management is key. He also mentions at a few points, that it’s important to understand what automation means to your particular shared services organization. It’s certainly not one size fits all. Andrew answers questions on managing up as well as managing the team and ensuring in each case, each person understands that automation is in fact a software initiative.