Jun 6, 2022
Today on SSONext, host Jordan Mullins sits down with Lori Pon - an experienced project manager and insurance professional successful in leading major system implementations and multiple business units.
Lori is Director of Claims Strategy & Innovation at AAA Auto Club Group and possesses strong management and leadership skills, with the ability to motivate and develop high-performing employees, solid planning and organizational skills, including the oversight of key technology initiatives and management of profit and loss objectives.
Lori and Jordan dig into:
✅ The importance on making
initiatives more customer centric
✅ Why “You will never have amazing CX if your EX is
lacking.”
✅ Insurer tech and its benefits to make work
agile
✅ How
customer-centricity has influenced the way technology partners are
chosen
✅ How to use
customer centric metrics to measure the success of
functions
✅The benefits
of design thinking and great attitude in insurer tech
For the full details on that and a lot more, 🎧 listen to the episode 🎧
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