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Oct 30, 2017

The Senior Director of Operational Excellence in Global Shared Services, Ted Revilock joins us and shares that whenever you initiate a operational excellence program, it’s very important that people believe that it’s driving value. He continues that there are innumerable ways to look at value including P&L savings which is easiest to calculate and the one on which everyone agrees. Others are more difficult to calculate but certainly add value to the organization such as eliminating or mitigating risk…which is much more difficult to quantify. And so you need to find an antidote such as potential penalties. Which leads to a balanced scorecard showing hard cost savings, eliminating risks and a third…increasingly important value point- improving customer experience.