Jun 24, 2025
2025 is an era of
transformation for Global Business Services. Whether it’s
operating model transformation, process transformation, or digital
transformation, expectations are high. We expect these initiatives
to dramatically reduce operating costs, improve cross-functional
alignment, and increase customer loyalty.
However, more often than not, these
transformations fail - and one of the primary reasons is the
experience. While technology may be in place, the actual work - how
it flows across teams and systems - remains fragmented.
With that in mind, SSON invited
experience and transformation expert Christophe
Martel, CEO of FOUNT Global, to talk
about what’s missing - and what needs to change.
FOUNT believes “The future of work
is flow.” Their platform surfaces friction in how work
gets done, using input from employees to help organizations break
down silos, remove hidden blockers, and improve productivity across
complex environments.
🎙️ In this episode, Christophe explores
how leading enterprises are rethinking transformation - not just by
collecting more data, but by focusing on how people actually
experience the work.
Note: During the episode we talk about an
upcoming webinar Fount Global are hosting with PepsiCo and TI
people on the 9th July 2025. If you are keen to join, sign up
here.