SSONext

From Captive to Competitive: Redefining Global Business Services

Mar 25, 2026

In this episode of SSO Next, host Heather King speaks with Turan Sahin, CEO of Allianz Services, about his journey building one of the world’s leading Global Business Services (GBS) organizations from the ground up. Reflecting on his seven-year tenure, Sahin shares how he challenged early skepticism around captive...

The AI-Driven C-Suite

Dec 15, 2025

In this episode of SSO Next, hosted by Sally Fletcher, Global Managing Editor at SSON, we continue the conversation on one of today’s most pressing leadership topics: AI in the enterprise. This episode turns the spotlight to the C-suite and explores what it truly means to lead in an AI-driven world.

Our guest,...

The Great AI Debate: Point vs. Platform, Buy vs. Build

Nov 10, 2025

AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it within GBS.

Two of the topics we hear the most questions about at SSON are regarding buy vs. build and platform vs....

Why Friction Data May Be Blocking Your AI Transformation

Jun 24, 2025

2025 is an era of transformation for Global Business Services. Whether it’s operating model transformation, process transformation, or digital transformation, expectations are high. We expect these initiatives to dramatically reduce operating costs, improve cross-functional alignment, and increase customer loyalty.

Exploring GBS Careers: Part Three

May 14, 2025

This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about...