Nov 10, 2025

AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it within GBS. 

Two of the topics we hear the most questions about at SSON are regarding buy vs. build and platform vs....

Jun 24, 2025

May 14, 2025

This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about...

Apr 29, 2025

This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about...

Apr 14, 2025

Last month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON’s largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths.

Over the next few weeks we will be...